Service Desk Engineer

Taipei / KKCompany - Engineering / Permanent

KKCompany is Asia's leading music entertainment company. Started by a group of music loving Internet software developers, we built and launched one of the world's first music streaming services in 2005. Based in Taipei, the heart of Chinese pop music, we gradually grew our business from Taiwan out to Hong Kong, Singapore, Malaysia and Japan. Ever curious towards reinvention and discovering new business models of the future, we have expanded our business scope from music streaming to live events, technology services, content, investments and continue to explore reinvention through innovation in the digital entertainment space.


  • Introduce new information technology to provide a safe and efficient working environment.
  • Act as L1 support for all internal information systems, allowing other technical teams (L2) to focus on development and maintenance.
  • Educate users on how to make the best use of the tools available to improve personal and team productivity.
  • Requirements

  • Troubleshooting user computer related problems
  • Office network, communication, and automation equipment maintenance
  • Work independently or cooperate with vendors to coordinate matters
  • Support and maintenance of IT related systems
  • Familiarity with Google Workspace and its subsystems
  • Familiarity with GCP / Azure / AWS related administrative privileges
  • Purchase and repair of information hardware and softwareInformation management - establish document management rules
  • Asset management - Information equipment control
  • Internal duty roster (day watcher)
  • Nice To Have

  • Familiarity with related network systems such as Palo Alto, Juniper, Cisco and Aruba.
  • Have experience in automating infrastructure configuration (Ansible, Chef, Puppet, Terraform, etc) and monitoring (Cacti, Nagios, Prometheus, etc).
  • Have experience in managing distributed systems in cloud environments such as AWS or GCP.
  • Have experience in managing Unix-like related account system privileges via Puppet/ Terraform.
  • Apply Now