KKSTREAM

Account Manager

Tokyo / KKStream - Product Management / Permanent

KKStream is a video streaming service consultant and technology company that combines cutting-edge technology with robust knowledge of the industry to deliver comprehensive video streaming solutions. 

We are the foremost streaming solution provider in Asia, which was formed in 2016 by KKBOX. Our initial product is Videopass(As Known As TELASA today), which offers video streaming services on multi-screens for millions of users in Japan. Today, we are expanding to several countries in Asia, including Taiwan, Myanmar and more.  

We’re a team of streaming technology experts,  content aggregation specialists and growth hackers in an agile team who combine technological prowess and business acumen to drive technological breakthroughs in the streaming industry & build the product for global markets.At KKStream, we foster an energetic culture of creativity and collaboration, strongly encouraging all employees to actively engage in discussions and pitch new ideas. We provide competitive benefits and salaries, support professional development, and encourage a healthy work-life balance.

Responsibilities:

  • You will manage OTT streaming service for partners. You will be expected to use your knowledge of software development and understanding of the content delivery ecosystem to customize the modules by the client’s business plan. As an AM, you will be involved in cross-team discussions with BD (business development), PMs, designers, to deliver solid customer requirements to tech managers and development/operation teams.
  • Strive to build, maintain, and create strong customer relationships
  • Manage partner expectations and ensure requests can be fulfilled by our module and reasonable customization
  • Reach an agreement with partners on the feature list, customization, and roadmap to align with the partner’s business goals while meeting company goals 
  • Project risk assessment, to ensure partners receive requested products and services according to proposed timelines
  • Collaborate with internal teams to maximize profit by upselling/cross-selling
  • Negotiate contracts and quotations with clients

  • Qualifications:

  • 2+ years of experience as a project manager with a background in building and shipping software or cloud service (video/music streaming a plus, digital entertainment experience is also welcome) i.e., operator
  • Have experience working with external partners & cross-functional teams for B2B2C business
  • Have a customer-centered approach to work activities, while balancing internal roadmap & resources, with good negotiation and communication skills to come to a consensus among various stakeholders with the ability to reach a balance between customization and modularization. 
  • Ability to thrive in a fast-paced (agile workflow) and demanding environment, with a track record of working independently, detail-oriented, with great time management and project prioritization skills. 
  • Essential knowledge of the system development, and practice any kind of methodologies like agile or waterfall through the project (No need coding).
  • Proficient in spoken and written Japanese and English, Mandarin is preferred.
  • For more condition to get the specialist
  • Our products are 100% cloud-native. So it’s preferable to have experience or knowledge about the cloud services and technologies.
  • KKStream operates SCRUM to develop software. Candidates should adopt the Agile methodology and understand what happens there. On the other hand, almost 100% of Japanese clients and partners know only water-fall methodology. The Account Manager needs to discuss both and bridge 2 different stances, to avoid misunderstanding.

  • Apply Now

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