KKSTREAM

Platform Operations Project Manager

Taipei / KKStream - Customer Service / Permanent

We are looking for a professional Platform Operations Manager to manage and ensure the smooth running of the organization's operational services through planning & implementing operational go-to market strategies, enforcing right processes and practices, to create the best possible experiences for our customers. Successful candidates in this position are detail oriented and are effective communicators that can work collaboratively with a variety of teams and personalities.

Responsibilities:

  • Work with business owners & product managers to plan go-to market service operations strategy and conduct smooth product onboarding to ensure all operations are carried out in an appropriate and cost-effective way.
  • Maintain a growing level of understanding about customer needs. Maximize Operation resolution for project team through information compilation and analysis of project operations, by understanding Project's Operation pain points & needs, and communicating effectively with Project team and internal teams to provide timely response and solutions to Project team.
  • Anticipates and tracks operational and tactical risks and provides strategic solutions.
  • Develop, implement, review & optimize operational policies & procedures, and apply best practices, to get to the right outcomes faster and ensure smooth management & collaborations with cross-teams.
  • Requirements:

  • Excellent communication skills in Chinese & English.
  • Basic Japanese reading ability.(JLPT N3 or equivalent)
  • A minimum of four (4) years of work experience in operations management (customer service & management), SaaS product/project management in SW industry, familiar with customer on-boarding & daily operation support, or equivalent experience.
  • Proven work experience as Operations Manager, Customer Support, Product/Project Manager, or similar role, with knowledge of organizational effectiveness and operations management.
  • Addressing operational concerns and issues, and oversee the development and implementation of operational issues and procedures to provide best customer experience.
  • Ability to work and react in a fast-paced, high-pressure environment/situations, with excellent interpersonal communication and organization skills to coordinate cross-team project activities, to build consensus and relationships among customers and colleagues.
  • Ability to work with details and time-sensitive issues. A problem solver.
  • Knowledge and experience with G Suite Doc, Slide and Sheet required.
  • Positive attitude with passion for learning.
  • Nice To Have:

  • Communication skills in Japanese.
  • Experienced in streaming/cloud service e.g. Azure, AWS, GCP.
  • ITIL service operation qualifications.
  • Experience in budgeting and forecasting.
  • Apply Now

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