Japanese Service Operations Project Manager

Taipei / KKStream - Customer Service / Permanent

In KKStream’s Strategic Business Solution Center, we are driven by a single mission: On-time delivery of quality solutions that fits, creating a happy and loyal customer.We are looking for a professional Service Operations Manager to manage and ensure the smooth running of the organization’s operational services through planning & implementing operational go-to market strategies, enforcing right processes and practices, to create the best possible experiences for our customers. Successful candidates in this position are detail oriented and are effective communicators that can work collaboratively with a variety of teams and personalities.

Responsibilities:

Work with business owners & project managers to plan go-to market service operations strategy and conduct smooth service transitions to ensure all operations are carried out in an appropriate and cost-effective way

Maintain a growing level of understanding about customer needs. Maximize first contact resolution for our customers through dedicated support, by understanding customer pain points & needs, and communicating effectively with customers and internal teams to provide timely response and solutions to customers

Anticipates and tracks operational and tactical risks and provides strategic solutions

Develop, implement, review & optimize operational policies & procedures, and apply best practices, to get to the right outcomes faster and ensure smooth management & collaborations with cross-teams

On-call one week per month, to manage customer inquiries/issues whenever necessary

Requirements:

Excellent communication skills in Japanese (JLPT N1 or N2, or with similar level) and English.

A minimum of four (4) years of work experience in operations management (customer service or management), project/product management in SW industry, or equivalent experience.

Proven work experience as Operations Manager, Customer Support Specialist, Project/Product Managers, or similar role, with knowledge of organizational effectiveness and operations management.

Addressing operational concerns and issues, and oversee the development and implementation of operational issues and procedures to provide best customer experience.

Ability to work and react in a fast-paced, high-pressure environment/situations, with excellent interpersonal communication and organization skills to coordinate cross-team project activities, to build consensus and relationships among customers and colleagues.

Ability to work with details and time-sensitive issues. A problem solver.

Knowledge and experience with G Suite Doc, Slide and Sheet required.

Positive attitude with passion for learning.

Nice To Have:

Experienced in cloud service. e.g. AWS, GCP

ITIL service operation qualifications.

Experience in budgeting and forecasting.

Apply Now

Japanese Service Operations Project Manager

Responsibilities:

Requirements:

Nice To Have:

Technical Program Manager Lead

Sales Operation Specialist

Product Marketing Manager

Senior RD Manager (Enterprise Solution)

iOS Engineer (Enterprise Solution)

Software Development Engineer in Test

DevOps Engineer

Technology Research Analyst (Taipei/Kaohsiung)

Data Analyst

Technical Project Manager

iOS Engineer

Platform Architect

Senior Research Engineer

Software QA Engineer

Product Manager

Applied Data Science Lead

Product Lead

Platform Operations Project Manager

Platform Backend Engineer

Senior Product Designer

Android Engineer (Enterprise Solution)

Senior Infra Backend Engineer

Technical Project Manager (Enterprise Solution)

QA intern

Senior Backend Engineer (Enterprise Solution)

Site Reliability Engineer (Enterprise Solution)

Senior Data Engineer